salesBE is an Online Order Processing & Order Fulfillment Solution with Drop Shipment functionality, integrated with your online Store, thus providing a streamlined Back office and Sales functions.

Even in an industry where Open Systems and Integration is much talked about and the importance of the same is long realized, in reality you will find the solutions are not integrated and you normally face lot of obstacles. Integration also means high cost. This is one of the major issues faced by the industry using Sales applications. The front office (Order Capture) is not integrated with the back office (Order Processing & Order Fulfillment) application to an extent where, for example, the Orders can be checked against the inventory in real time and the exact status of the Orders can be tracked in real time.

Silvertide Software, Inc. firstEntity a 100% browser based Suite of Products, answers these eBusiness needs, has a Comprehensive Online Order Processing and Order Fulfillment solution integrated with its Online Store front (salesEntity) application.

firstEntity's salesBE streamlines the complete range of activities like Order Processing, Packing, Shipping, Billing, Invoicing etc. The system can also handle and keep track of partial fulfillment, Drop Shipment directly from your Vendors Warehouse. The Online system can also let your Customers track their Orders anytime.

This integrated Order Fulfillment solution also offers an extensive Customer Service features that can process Returns, Exchanges, Inspections of returned goods & Generate Credit Note, Debit Note etc. firstEntity also brings in an innovative approach in Customer Support by letting your Customers Return, Exchange or send a support issue by just using a browser. The Customer Support module lets your Customers to get self help using FAQ and to send feedback directly to you.

firstEntity's salesBE (Order Processing and Order Fulfillment) system is also tied closely with eFirstHelp (Help Desk and Customer Support System) to provide the most crucial post sales Customer Support like processing Customer Queries.

In essence, the complete integrated system, lets you create a Workflow of all your Sales, Order Fulfillment and Support activities across department resulting in streamlined and efficient process.

	firstEntity is built using popular and industry standard technologies. The visualization Layer is built using JSP, and the Business Abstraction Layer uses Java Servlets & Beans. The Data Layer is supported by Oracle or SQL Server. It is hosted on the industry leading application server WebSphere from IBM and on Solaris / AIX / NT / HP / SUN OS.
This architecture brings in the following benefits: Robust Can handle high volume transactions. Scalable 1 to unlimited Users. Modular Add advanced features as you grow. Open easy integration with your enterprise applications.