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Companies are rapidly adopting technology to reach out to their internal and external Customers to improve their productivity and level of Customer Support. Your Help Desk plays an important role in keeping your IT and PCs up and running; In resolving Customer Issues. Silvertide Software's eFirstHelp is a highly automated Help Desk Solution, that ensures the high availability of resources critical for your business, reduces your operating cost, provides quicker response and resolution time, provides you the tools to measure and manage your success. |
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Adaptive Workflow Optimizer. |
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Custom Queuing Rules. | |
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Multi Level Escalations. | |
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E Mail / SMS Notification. | |
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Service Level Agreements. | |
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Knowledgebase. | |
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Customizable Screens. | |
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Custom Reports (HTML/PDF). | |
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100% Browser Based. |
| Robust Architecture. | Built on Apache / IBM Websphere, Oracle / SQL Server / Access, Java / JSP, NT / UNIX. | |
| Scalable Solution. | 1 to unlimited Help Desk Analyst and Users. | |
| Add advanced features as you grow. | ||
| Integration. | Open integration with your enterprise applications. | |
| Affordable Solution. | Licensing, ASP and complete Call Center solutions that costs less. |
| Pricing |
|
No
|
#
of Users
(Support Staff) |
Pricing
|
|
|
Licensing
|
ASP
(Per Month)
|
||
|
1
|
1
|
$
695
|
$
75
|
|
2
|
5
|
$
3000
|
$
200
|
|
3
|
Each
Additional User *
|
$
695
|
$
75
|
|
4
|
Maintenance
|
12%
|
24
x 7 Customer Support incl.
|
* Volume Discounts Apply
| Contact us for more information or to arrange for a Demo: |
| Phone: | 303.873.1281 |
| E Mail: | Click here |
| Inquiry Form: | Click here |
Silvertide Software, Inc., is a full service eBusiness Solutions and Services firm. We provide solutions in Online Sales, Order Fulfillment, Purchasing, Help Desk and Customer Support practices. Along with this expertise we provide offshore development and maintenance as an option to improve your time to production and cut your costs.
